What features does my controller support?
Viewed 5849 times since Thu, Jul 7, 2011
Hub Max 3: Modular access control system Supports Wiegand & IEI Secured Series front end readers. Max3 supports both in and out readers connected directly to the module. Max3 supports any Wiegand format up to 39 bits; Supports sounder and LED... Read More
My light turns green but the door does not unlock.
Viewed 3389 times since Mon, Mar 15, 2010
The first thing to check is the voltage - make sure it is not over or under the specifications. If you are within the specific range of voltage, then you will want to remove all wiring and check the keypad functionality by using just the positive... Read More
My WOR is not communicating with the controller.
Viewed 3205 times since Mon, Mar 22, 2010
If the remote control is not responding here are a few steps to check: The WOR power input should be either regulated 5 volts or 8 – 24 volts DC (jumper selected) make sure it is not over or under powered. The WOR must be in 26 bit... Read More
How do I find the date code on my product?
Viewed 3193 times since Thu, May 6, 2010
If the product is a keypad, then you will find the date code on one of the chips. There will be a white sticker with numbers including the keypad model and the date code. All of the IEI boxes will have a small transparent sticker with 4 numbers,... Read More
What is the procedure for returning a device under warranty?
Viewed 2913 times since Mon, Mar 22, 2010
If your IEI device is still under warranty the following will apply: IEI products have a two year warranty with the exception of eMerge which have a one year warranty and 2000E and 2000EM which has a five year warranty. Defective products are... Read More