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What does this error code mean on my Master display?
Viewed 7653 times since Mon, Mar 8, 2010
Error codes are an indication that the system is experiencing a problem. Depending on which master you have, the individual error codes will indicate what the potential problem is and how to resolve it. If you have a DMC3-4 or DMC1 master, the... Read More
Where do I find the model number for my intercom system?
Viewed 4308 times since Tue, Mar 30, 2010
Determining the model number of your intercom system can usually be done very easily if you do not have a CD or Tape player attached to the master unit. If not, look up, underneaththe lower right hand corner of your master unit. Your model number... Read More
Where can I find a wiring schematic for my system?
Viewed 4007 times since Thu, Mar 4, 2010
It is company policy that product schematics are not released to anyone outside of internal company personnel. If you need help in trying to troubleshoot a problem with your intercom, you can either call us at 800-421-1587, Monday – Friday, 6... Read More
How do I check my power supply to see if it is putting out the right voltage?
Viewed 3458 times since Tue, Mar 30, 2010
You will need a voltage meter in order to check your power supply/transformer. Following are some of the more common power supplies and their expected readings: TE5 Check the red and blue wires (pins 1 & 2) and then check the brown and yellow... Read More
I can’t seem to talk to the outside door, but all of the inside stations work fine.
Viewed 3285 times since Tue, Apr 6, 2010
If you are unable to converse with the front door station, but you can talk back and forth to indoor room stations, try the following: Check wire termination at the door station and make sure they are secure. Check the red and black wire... Read More
My volume is low
Viewed 3118 times since Tue, May 25, 2010
First, check the volume level settings: Master volume: Press the Power button to turn the master unit on. Press the tone button until you see the Master volume level indicated on the display screen. Press the volume up button to... Read More
How can I find a dealer in my area?
Viewed 3028 times since Thu, Mar 4, 2010
You can locate a local dealer by visiting our website at http://www.nortekcontrol.com/locator. If you are unable to locate a dealer, please call Technical Services at 800-421-1587 and follow the menu to Technical Support for the Intercoms.
Can I use 8 ohm speakers with my intercom system?
Viewed 2956 times since Mon, Apr 5, 2010
Unfortunately, the answer is no. Our masters are only designed for 45 ohm speakers. If you were to use an 8 ohm speaker, you could potentially damage your entire system and void the factory warranty. For further assistance, feel free to contact us... Read More
Can I use my stereo stations and speakers with the DMC1?
Viewed 2467 times since Tue, Apr 13, 2010
No, you cannot use your stereo stations and/or speakers with the DMC1. The DMC1 does not have a line out audio signal you can use with your stereo equipment. All external speakers must be 45 Ohm and must be hooked up via a MVC1 Mono Volume Control... Read More
Can I use mono speakers and stereo speakers with an MC960PA?
Viewed 2460 times since Thu, Apr 1, 2010
No, your speakers must all be stereo or all mono – you cannot combine them. STEREO/MONAURAL CONFIGURATION The MC960PA amplifier has a jumper block that selects stereo or monaural operation. The factory setting, with the jumper on one pin,... Read More
Can I use 3 wires to connect my door station?
Viewed 2319 times since Tue, Mar 30, 2010
Linear door stations require 4 conductors, or wires, in order to provide for both intercom and doorbell functionality. If you only have 3 wires (conductors) in the wire run for your door station, you will have to decide whether you want intercom or... Read More
Can I use a DMC1 with 4 wires?
Viewed 2293 times since Mon, Apr 26, 2010
No. The DMC1 requires a minimum of 6 conductors for full functionality. We recommend using CAT5 for new installations and 6 or more conductors when used as a retrofit. If you have additional questions pertaining to your intercom system, please feel... Read More
Can you use the existing housing for an upgrade?
Viewed 2280 times since Fri, May 14, 2010
No, when you install a new DMC1 or DMC3-4 you need to install a new Wall Housing. The Wall Housing for the previous generation's intercoms will not interface with the new intercoms, and the new intercoms will not interface with the older Wall... Read More
Can I use the existing transformer for an upgrade on my Intercom?
Viewed 2249 times since Wed, Apr 28, 2010
No. Transformers are designed and built for specific models. Using the wrong transformer may invalidate your warranty. If you have additional questions pertaining to your intercom system, please feel free to contact us at firstname.lastname@example.org.
Can I plug my chime module in with the power on?
Viewed 2175 times since Wed, Apr 28, 2010
No. Doing so may damage your master station. You must remove power any time you are attaching or removing your chime module from your master station. If you have additional questions pertaining to your intercom system, please feel free to contact... Read More
Can you mix 3 and 4 wire room stations?
Viewed 2133 times since Thu, Apr 1, 2010
No, you cannot mix 3-wire & 4-wire room/patio stations. The room/patio stations must all be 3-wire or all 4-wire room/patio stations. If you need further assistance, you can either email our Technical Support group at email@example.com or... Read More
Can I call a specific room?
Viewed 2087 times since Thu, Apr 1, 2010
No, all our M&S Music/Intercoms Systems are "All Talk/All Listen" - you can not specify a specific location. If you need further assistance, you can either email our Technical Support group at firstname.lastname@example.org or call us at 800-421-1587,... Read More
Can I use the MVC1 with 2 speakers?
Viewed 2014 times since Thu, Apr 1, 2010
No, you cannot use 2 speakers with the MVC1. You can only use a maximum of One 45-OHM speaker with each MVC1 monaural volume control. If you need further assistance, you can either email our Technical Support group at email@example.com or... Read More