Nortek Security and Control KB
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Programming PERS-2400 and PERS-3600.
Viewed 3909 times since Tue, Oct 11, 2011
Q: Is there a way to simplify the programming of PERS-2400 and PERS-3600 consoles, and possibly even program a series of devices at one time?A: The RA-2400 Programming manual describes utilizing "templates" to help facilitate production... Read More
Can my PERS call my cell phone?
Viewed 3906 times since Wed, May 2, 2012
No, the PERS system can't dial out like a traditional phone to make a 2-way voice call - but it can be configured to answer an incoming phone call. Linear PERS-2400 and PERS-3600 systems are designed to dial out to call centers (standard alarm... Read More
Does PERS work on Digital Cable Telephone Networks?
Viewed 3625 times since Tue, May 1, 2012
Q: How do Linear PERS consoles work on Digital Cable Telephone Networks? A: Comcast Tested, and passed the Linear PERS-2400 and PERS-3600 consoles for use on the Comcast Digital Voice network during 2010. See the attached notification for their... Read More
Can I call my PERS and have a 2-way voice conversation?
Viewed 3381 times since Wed, May 2, 2012
Yes, the PERS-2400 and PERS-3600 products have a programming option that lets the subscriber answer an incoming phone call with a button press. This sets up a speakerphone session through the PERS system, and may be a convenient option for many... Read More
Digital Voice (IP based) telephone networks and PERS
Viewed 3350 times since Tue, May 1, 2012
Q: What is our strategy to support non-standard voice networks - (Digital voice over Non-Managed Facilities Voice Networks).A: Broadband IP based telephone service providers are available in the North American market. Some name brands such as Vonage... Read More
Is there a solution for customers that do not have an analog POTS line?
Viewed 3346 times since Tue, May 1, 2012
Based on U.S. CDC Data (from December, 2010), approximately 5.5% of Senior Citizens over the age of 65 live in "Wireless Only" households. The data suggests trends that more elderly individuals (associated with PERS needs) are less likely to abandon... Read More
Is there a solution for a Customer that switches from an Analog phone to a VOIP service?
Viewed 3250 times since Wed, May 2, 2012
Yes, there are commercially available wireless communicators from the following companies; Tyco/DSC, Uplink and Telular. These devices may range in price from $100.00 to $140.00 with a monthly service fee of $7.50 to $10.00 dollars a month.... Read More
Can I get my PERS to call my telephone?
Viewed 3086 times since Wed, May 2, 2012
No, the PERS system can't dial out like a traditional phone to make a 2-way voice call - but it can be configured to answer an incoming phone call. Linear PERS-2400 and PERS-3600 systems are designed to dial out to call centers (standard alarm... Read More
Wall Mounted Transformers keep falling out.
Viewed 2998 times since Tue, Oct 11, 2011
Q: The wall mounted transformer for the PERS-2400 and PERS-3600 consoles is heavy, and sometimes falls out of the wall (especially in older homes.) What options can Linear suggest to address this? A: The product includes a tab (required by UL) for... Read More
Do the PERS-2400 & PERS-3600 have a "backup battery?"
Viewed 2994 times since Tue, May 1, 2012
Yes, the PERS-2400 and PERS-3600 are designed to work with an optional backup battery, providing about 30 hours of standby power on a full charge. Part-number 12VGB (Linear Order Number 100104) is a 12-Volt 1.2 amp/hour rechargeable battery,... Read More
What Modem do I use to program my PERS?
Viewed 2994 times since Thu, Jul 7, 2011
  These four modems use the initialization string B1X1   Manhattan 154109   Rosewell RNX-56USB   Trendnet TFM-561U   Zoom Telephonics 3095       The US Robotics USR5637 requires the initialization string B16X1 ... Read More
PERS 2-way voice coverage & transmitter range
Viewed 2940 times since Tue, May 1, 2012
Q: What happens if our PERS subscriber presses their transmitter button, but is too far away from the console to have a 2-way voice sessions with the Central Monitoring Station? A: Following the Installation & Operation instructions, centrally... Read More
Fall Detectors and customers unable to push button
Viewed 2925 times since Tue, May 1, 2012
Q: Some competitive PERS products offer fall detectors, or other approaches that allow for emergency communications, even if the subscriber can't press their button. Can Linear PERS products do this? A: Yes, Linear products have three different modes... Read More
Pre-recorded tutorial for PERS
Viewed 2924 times since Tue, Oct 11, 2011
Q: Does Nortek Control & Security provide a pre-recorded tutorial for customer set up? A: This exists in our .ppt series, and some efforts have been made to provide a recorded narrative. "Nortek Control University" at - http://learnnortekcontrol... Read More
What does the Home Button do?
Viewed 2891 times since Thu, Jul 7, 2011
The home button will turn the activity timer on or off when you press and hold the home button down for 5 seconds. The home button will also reset the activity timer when you press and release the button. Read More
Turn PERS Off at end of contract
Viewed 2891 times since Tue, May 1, 2012
Q: Should our PERS subscribers turn the power switch "off" to return the equipment at the end of their contract period? A: Yes. Both the PERS-2400 and PERS-3600 kits are provided with a 12V backup battery - so the unit will continue to operate on... Read More
How many remote microphones and speakers can you connect to the PERS consoles?
Viewed 2890 times since Thu, Jul 7, 2011
Only one and the model number is a RSM-1. When the RSM-1 is connected to either the PERS-2400B or the PERS-3600B, both the console and the RSM-1 will be active and have the ability to talk to the central station. Read More
Can I change the battery in my DXS-62A?
Viewed 2862 times since Thu, Jul 7, 2011
No, it is a sealed unit so it will need to be replaced when there is a low battery report. Read More
What do the report codes mean on my PERS?
Viewed 2850 times since Thu, Jul 7, 2011
Each code that is sent to a central call center has information regarding the operation of the PERS console, such as console low battery, transmitter low battery, transmitter activation. Read More
How do I program a PERS console?
Viewed 2701 times since Thu, Jul 7, 2011
Perform the steps detailed in the RA-2400/PERS-2400 reference guide to setup the RA-2400 program. To locally program the console, connect the modems line jack to the console line jack. Press the "Test Button" momentarily. When the RA... Read More
PERS and older customers
Viewed 2609 times since Tue, Oct 11, 2011
Q: Our PERS subscribers are typically 70-80 years old, and they don't always remember to test the products as we recommend for them to. What options are available to make sure the equipment is operational? A: See Technical Bulletin #2009-001,... Read More
What is the difference between the PERS-2400 and the PERS-3600?
Viewed 2580 times since Mon, Mar 29, 2010
Besides the different outside cases the PERS-3600 has two features the PERS-2400 does not have. It has Reminder Messages and the ability to call the PERS-3600 twice and enter a pin number and have a two way conversation. Read More
Does the PERS Console or DX transmitter emit radiation?
Viewed 2545 times since Thu, Nov 11, 2010
Linear PERS equipment produces far lower RF emissions than today's digital cell phones. The simple explanation of relative power is that it would take approximately 20,000 one second transmissions from a Linear DXS-62A pendant, to equal the same... Read More
How do I install the DXS-62A petite wristband?
Viewed 2540 times since Thu, Jul 7, 2011
Installing the petite wristband can be a real challenge! The trick is to leave the standard band’s plastic pieces (the strap adapters) attached to the body of the remote, then either use scissors to cut off the old band, or a sharp pocket... Read More
What does the flashing LED’s mean on the PERS?
Viewed 2469 times since Mon, Mar 29, 2010
1. A quick flashing LED light means there is no A.C. power and the PERS unit is on "Back-up Battery." The back-up battery will last up to 24 to 32 hours. 2. A slow flashing LED means the A.C. power has been restored and the back-up battery is... Read More
What is the battery life of my PERS transmitters?
Viewed 2440 times since Mon, Mar 29, 2010
Approximately three (3) years. Read More
How do I program a transmitter into a PERS?
Viewed 2416 times since Mon, Mar 29, 2010
To program a single transmitter into the PERS-2400 simply press and hold the "CLEAR" button for five seconds or until you hear five beeps. The unit is now ready to accept the transmission from the DX or DXS transmitter. After transmission is... Read More
What is voice-activated two-way audio?
Viewed 2408 times since Thu, Jul 7, 2011
Voice-activated (also referred to as VOX switching) two-way audio is an audio mode provided on Linear consoles for the convenience of PERS providers and clients. Under normal operating conditions, VOX allows for more natural, speakerphone-like... Read More
Does the PERS have line seizure?
Viewed 2371 times since Mon, Mar 29, 2010
Yes, the model RJ-ADAPT RJ-31X Telephone adapter allows connecting the two telephone jacks on the PERS-2400B or PERS-3600B consoles to a universal service order code RJ-31X or RJ-38X telephone jack. These types of telephone jacks, wired per... Read More
How do I delete a transmitter in a PERS console?
Viewed 2356 times since Thu, Jul 7, 2011
Caution: all transmitters will be erased. Below are the steps: Press and hold the test button for 5 seconds. Press the clear button to return to operate mode. Read More
How do I "Setup Supervision" in my PERS Consoles?
Viewed 2351 times since Tue, Mar 30, 2010
If the two hour status timer is required for supervision, permanently enable the timer by pressing the transmitter button five times in succession within four seconds. When the DXS-62A is in the supervised mode, the LED signal indicator will blink... Read More
How do I use the activity timer?
Viewed 2337 times since Wed, Mar 31, 2010
To enable the activity timer press the "Home Button" for 5 seconds to turn the activity timer on. The "Home Indicator" will light showing that the "Activity Timer" is enabled. The subscriber needs to press the "Home Button" or trigger an activity... Read More
How does Linear’s supervision work for PERS products?
Viewed 2296 times since Tue, May 1, 2012
Q: How does Linear's supervision work for the PERS products - what reports will come in to the Central Station if subscribers leave home with their pendant transmitters for extended periods of time?A: The Linear PERS-2400 and PERS-3600 consoles offer... Read More
PERS standard wrist band doesn’t fit
Viewed 2295 times since Tue, May 1, 2012
Q: Many of our PERS subscribers have small wrists, and the DXS-62A standard wristband doesn't fit. What options does Linear have? A: Many subscribers with small wrists prefer to use the lanyard/pendant option, standard for the DXS-62A and DXS-LRP. ... Read More
How is the audio mode selected?
Viewed 2231 times since Thu, Jul 7, 2011
The PERS provider sets the initial audio communication mode through the RA-2400 programming software. This is not fixed, and at any time during a two-way audio session, the central station operator has the option to switch to "Manual" mode by... Read More
Can I talk through my transmitter to the PERS console?
Viewed 2194 times since Thu, Jul 7, 2011
No, the PERS transmitters do not have that kind of function, only the PERS console has a speakerphone or two way voice. Read More
What does the trouble Indicator do on my PERS unit?
Viewed 2158 times since Thu, Jun 23, 2011
The trouble indicator is normally off, but will light when any transmitters that are supervised are missing. The trouble indicator will also blink slowly when any transmitters have a low battery. Read More
How do Linear PERS consoles work on Digital Cable Telephone Networks?
Viewed 2155 times since Thu, Oct 6, 2011
Comcast Tested, and passed the Linear PERS-2400 and PERS-3600 consoles for use on the Comcast Digital Voice network during 2010. See the attached notification for their voice network, which they refer to as "Xfinity Voice".http://customer.comcast.com... Read More
How do you program in reminder messages into the PERS-3600?
Viewed 2142 times since Thu, Jul 7, 2011
The PERS-3600B can do 8 reminder messages 15 seconds in length. The reminder messages can be daily, every two days, weekly or monthly. To program the reminder messages it is a two step process, the first step is for the client to write down what... Read More
What happens if I change the password on my PERS systems as a Dealer and I forget the password?
Viewed 2124 times since Thu, Jun 23, 2011
The PERS-2400 and PERS-3600B systems have a default password of 987654. If this password is changed and you forgot the password, then you will not be able to program the unit again. There is no back door to the PERS consoles so make sure to record... Read More
Status Reporting for DXS-LR Series Transmitters
Viewed 2075 times since Fri, Sep 6, 2013
DXS-LRP, DXS-LRW, DXS-LRC The status reporting option is described in the DXS-LR Series Operating Instructions which are shipped with each unit, which includes the illustration below. When status reporting is enabled, the transmitter broadcasts a... Read More
Self install PERS
Viewed 2063 times since Tue, Oct 11, 2011
Q: Does Linear offer any solutions to help make it easier for seniors to set up and install PERS products? A: Yes - we developed an Accessory Phone Jack, (PERS APJ-10 ) that works with the PERS-2400 product to bring the jacks out for rear connection... Read More
Dealership Logo on PERS
Viewed 2058 times since Tue, Oct 11, 2011
Q: Can Linear provide custom PERS product markings and labels on the consoles with my Dealership's logo? A: Linear offers private label programs for our PERS consoles and Kits. Contact your Linear Sales Manager for details on this program. Read More
Can you "Arm or Disarm the PERS Consoles"?
Viewed 2057 times since Mon, Mar 29, 2010
No, the PERS-2400 A or B and the PERS-3600 A or B are always on and there is no way to disarm them. Read More
Does the PERS-2400 or PERS-3600 consoles receive and send medical information such as blood pressure and heart beat?
Viewed 2036 times since Thu, Jun 23, 2011
The PERS-2400 & PERS-3600 Consoles do not monitor or send medical information such as blood pressure or heart beat. Read More
PERS Operational Range
Viewed 2027 times since Tue, Oct 11, 2011
Q: What is Linear's recommendation for the operating range of the transmitters? Does Linear have plans for longer range transmitters than the DXS-62A and DXS-64? A: See the "Wireless Installation Tips" section of the Product Installation and... Read More
Does Linear offer Wander Management?
Viewed 1938 times since Tue, Oct 11, 2011
Q: Does Linear offer any product solutions for "Wander Management"? A: PIR Motion detectors and door-window sensors can be deployed in households to sound local alarms to alert caregivers that a subscriber might be attempting to wander unescorted.... Read More
Linear Learning for PERS
Viewed 1885 times since Tue, Oct 11, 2011
Q: Does Nortek Security & Control have any resources to help with the "learning curve" for programming PERS consoles? A: Please see our RA-2400 Programming Manuals at -http://www.nortekcontrol.com/pdf/manuals/RA-2400_PERS2400.pdfhttp://www... Read More
Which remotes have non-replaceable batteries?
Viewed 1854 times since Mon, Mar 29, 2010
Because the following remotes are sealed and do not have replaceable batteries, you will need to replace the remote when it reports a low battery: DXS-62A DXS-64 DXS-LRC DXS-LRP DXS-LRP-BK DXS-LRW Read More
What material is used for DXS-LR series wristband?
Viewed 1179 times since Thu, Mar 5, 2015
The DXS-LR series wristband is silicone, with a non-latex rubber paint applied to the silicone.  Read More