Nortek Security and Control KB
Hub Manager® Software Articles RSS Feed
I have a Network initialization Failed error message
Viewed 10483 times since Fri, May 7, 2010
If you get the "Network initialization failed" error message when running Hub Manager®Pro, it means that the current user logged into Windows does not have full read/write access to the folder that the BDE (Borland Database Engine) is set to use,... Read More
How do I update Hub Manager® Pro?
Viewed 9941 times since Thu, Mar 11, 2010
How do I update my Hub Manager®Pro software? There are no updates available for Hub Manager® Pro versions 1 through 6. Please download and install Hub Manager® Pro Version 7 or version 8 by going to our website at www.nortekcontrols... Read More
How do I setup system manager in Hub Manager® Pro?
Viewed 7467 times since Fri, Jul 8, 2011
System Manager is a feature of Hub Manager® Pro versions 6 and above and fulfills the following needs: A single operator manages one system but wants the database to be located on a drive other than drive c: or on a network volume. A single operator... Read More
I received a ’Device is not connected or unexpected device type’ error message while trying to export to the door controller.
Viewed 6770 times since Thu, Apr 15, 2010
Take the following steps to resolve this issue: Go to the communication menu and choose network query. Click Start and let the network query "discover" your doors. When all of your doors have been discovered, press stop on the network... Read More
I am not getting access with my cards.
Viewed 5806 times since Mon, Mar 15, 2010
There can be several issues why your card would not work. If it is a new user, they might not have complete knowledge of how to use it. The following are the steps to take into consideration: Card format Here you must specify what type of credential... Read More
Hub Manager®: com port is not working and the USB driver is installed
Viewed 5495 times since Mon, Apr 19, 2010
1. Go to the start menu and right click on Computer or My Computer.2. Select Properties from the drop down. 3. If Device Manager is on the left side of the screen, then select it. Otherwise, select the Hardware tab and then Device Manager. 4. Click... Read More
I don’t know my password for Hub Manager®
Viewed 4762 times since Thu, Jul 7, 2011
Please follow these steps: Quit Hub Manager® Open Windows Explorer Click on Folder at the top of the window Click on Plus (+) next to my computer Click on Plus (+) next to drive C: Click on Plus (+) next to program files ... Read More
I can no longer communicate with my ProxPad or Max3 using the USB to Serial Converter on a Single Gang Plate.
Viewed 4535 times since Thu, Jul 1, 2010
Max3/MiniMax3 - USB to Serial Converter Hardware connections: Verify that the USB cable is plugged into the USB port on the PC. Verify that the USB cable is plugged into the USB wall plate and that the red LED is lit on the wall plate.If the red LED... Read More
I am trying to upgrade using my backup and it does not work.
Viewed 4505 times since Wed, Mar 24, 2010
If you are having problems upgrading from a backup file please follow these steps: WARNING: Performing this data migration function will overwrite any existing data you may have stored in Hub Manager® Professional. If you have any data in Hub... Read More
How to restore a database in Hub Manager®.
Viewed 4275 times since Wed, Jul 6, 2011
Restore Database The Database Restore option lets you restore from a specific backup of a Hub Manager® Professional database. WARNING: The Restore procedure will erase any data currently in the Hub Manager® Professional database. Select... Read More
I received a Corrupt ReposFolder.INI error message.
Viewed 4109 times since Wed, Apr 14, 2010
To resolve this issue take the following steps: Take note of what version of HubManager Pro you are using. This error happens while using System Manager and is restricted to HubManager Pro versions 6, 7 and 8. Exit from the HubManager Pro program.... Read More
How do I identify what Com Ports are available on my computer?
Viewed 3538 times since Tue, Apr 6, 2010
If using the 9 pin “To comp” adapter, the port will most likely be assigned to Comm 1.  If plugging into the computer with a USB, then the device manager will list what comm ports are being used.  Select the start menu and... Read More
Why doesn’t my modem work with Hub Manager® version 8?
Viewed 3438 times since Tue, Apr 6, 2010
The first thing to do is determine which version of modem you are working with and what Max controller you are installing it to. If you are using a Hub Max 3 and installing a max 3 modem (M3M) the Hub Manager® 8 application will work fine.... Read More
How do I convert my HubManager Professional 7 database to HMP8?
Viewed 3344 times since Tue, Mar 17, 2015
Database Conversion Instructions from Hub Manager™ Professional v7 to v8 This utility is provided to allow you to migrate a prior version of Hub Manager™ Professional v7 database into Hub Manager™ Professional v8.1. Save a copy of... Read More
How do I use a Dashboard?
Viewed 3336 times since Mon, Apr 19, 2010
The System Dashboard option shows the live door status for each Max 3 v1 and Max 3 v2 door you select on this screen. Currently, these are the only two controllers that support this feature, so any other controller types in the system are not shown... Read More
How do I retrieve my list of users and controller settings?
Viewed 3139 times since Mon, Mar 15, 2010
The Import Door Settings under the Communications Menu in HubManager Pro imports the complete user list and door settings of any physically connected (COM Port, USB, modem, or TCP/IP) door controller. This is useful if you need to retrieve the... Read More
I want to delete a user, but I don’t know the user number
Viewed 3081 times since Thu, Jul 7, 2011
If you need to delete a specific user but do not know the user number they are assigned then you will need to go into your Hub Manager® application. The Import Door Settings feature imports and displays the complete user data and door... Read More
What devices are compatible with Dashboard?
Viewed 3043 times since Thu, Apr 8, 2010
The Dashboard is an option offered in Hub Manager® software versions 7.4 - 8.0, which will permit the user of the software application Hub Manager® the ability to view real-time door status and transactions. The Dashboard option is... Read More
I can’t open my downloaded installer program
Viewed 2747 times since Fri, May 14, 2010
If you have downloaded Hub Manager® Pro7 and notice it downloaded as an .ex_ extension you will need to rename the extension to .exe. The reason we have done this in the download is simply due to the convenience of the customer as most... Read More
How do I change the Hub Modem ring settings?
Viewed 2697 times since Fri, May 7, 2010
The following are instructions for connecting your Hub Modem to your PC for setting the modem string. Before getting started you must disable remote communication in your module: 31 # 8 # 0 # ** USB Converter to Hub Modem Connection Power Modem... Read More
How do I use the Lantronix Device Installer to program a Seg?
Viewed 2539 times since Wed, Jan 20, 2016
Download Lantronix from Make sure the Seg is plugged into the internet.  If your network is protected, you may need to use an unmanaged switch in order to find the Seg with Lantronix (i.e.... Read More
How do I install the USB Driver?
Viewed 1513 times since Tue, Feb 3, 2015
1. Go to the following file path C: >> Program Files (x86 if there) >> IEI >> HMP8 >> Utilities >> USB Driver >> FTDI 2. Select the application labeled CDM20802_Setup.exe. 3. If a DOS screen does not appear, double... Read More