I can no longer communicate with my ProxPad or Max3 using the USB to Serial Converter on a Single Gang Plate.
Article ID: 559 | Rating: Unrated | Last Updated: Thu, Apr 2, 2015 at 2:34 PM
Max3/MiniMax3 - USB to Serial Converter
- Verify that the USB cable is plugged into the USB port on the PC.
- Verify that the USB cable is plugged into the USB wall plate and that the red LED is lit on the wall plate.
- If the red LED is not lit, unplug the USB cable at the wall plate and plug it back in.
- Check the connections from the USB converter to TS-3 on the back plane or the P5 connecter on the ProxPadPlus.
|USB Converter||----------||P5 Connector|
|Blue not used|
- Verify that the switch labeled System on the backplane is set to Local on the Max3.
- Verify which Com Port the USB Serial Port occupies in Windows.Often Windows will re-assign the Com Port designation to a convertor when it has been unplugged.
- Right click on the My Computer icon on your Desktop and choose properties from the drop down menu.
- Click on the Hardware tab.
- Click on the Device Manager button.
- Click on the + or triangle to the left of Ports (COM & LPT). If you do not see Ports (COM & LPT) in the list please see How do I install the USB Driver?.
- Take note of the number at the end of the line that list the USB Serial Port.It will say (COMX) where X = a number. That number is your COM port number.
- If that number is greater than 8, then you must change the COM port number for your USB Serial Port.
- Right click on the USB Serial Port that you want to change and choose Properties.
- Click on the Port Settings tab.
- Click on the Advanced button
- At the top of the window, change the Com Port to any available Com Port number from 1 to 8. Your system may have other COM Ports. Choose a number not in use by another device.
- Once you have changed the number, click on ok.
- Go to the Action menu in the Device Manager and choose Scan for Hardware Changes and your USB Serial Port will show the current Com Port.
- Select the same COM Port in the Hub Manager® Program as shown in the Device Manager for the USB Serial Port. Do a Network Query from the Communications Menu to verify communications.