Nortek Security and Control KB

Why doesn’t my modem work with Hub Manager® version 8?

The first thing to do is determine which version of modem you are working with and what Max controller you are installing it to.
If you are using a Hub Max 3 and installing a max 3 modem (M3M) the Hub Manager® 8 application will work fine.

However, if you are installing a Max 2 modem (SS-modem) it will only work on a Hub Max 2 controller and the version of modem needs to be defined if it is version 1 or version 2.

The easiest fix is to use Hub Manager® 7.4 as there are less known issues when connecting to a modem.

Max 3/MiniMax 3 Systems – Modem Communication Error.

Affected Product: p/n M3M – Max 3 Modem Module.

Problem:

Errors may occur when attempting to communicate to a Max3 system using the Max3 Modem (M3M) for the first time. When trying to establish a connection, you get an error message stating that there is either no connection, or the number of retries has been exceeded and door 1 is not found. The error is found in the Max 3 Modem with a manufactured date code prior to 2308 (where 23 is the week number and 08 is the year). If you are currently using the Max 3 Modem and have not experienced the communication error, this problem does not apply.

Resolution:

An Engineering Change Order in mid May corrected the issue. For systems that exhibit the communication errors as described, call IEI’s technical support at 800.421.1587 for the resolution.

Products affected:

Max3.
MiniMax3.

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