Nortek Security and Control KB

I am not getting access with my cards.

There can be several issues why your card would not work. If it is a new user, they might not have complete knowledge of how to use it. The following are the steps to take into consideration:


Card format

Here you must specify what type of credential you are assigning to the user. The term card is used to represent the type of data entered into this field for this user. It can be data of a known HID proximity card format, or the data for an RF Fob (radio frequency fob) supplied by IEI. Some card formats explained in this manual may not be available in all controllers supported by this software.

Card Format Name

Default Site Code

Site Code Editable?

Prox 26-Bit HID

NONE

YES

Prox 26-Bit HID - IEI

11

YES

Prox 26-Bit AWID

NONE

YES

Prox 26-Bit AWID - IEI

11

YES

Prox 34-Bit HID

NONE

YES

Prox 35-Bit HID Corporate 1000

NONE

YES

Prox 36-Bit AWID

NONE

YES

Prox 36-Bit AWID - IEI

11

YES

Prox 37-Bit HID (no site code)

NONE

NO

Magnetic Stripe (ABA Track II)

n/a

n/a

Dallas Touch Chip

n/a

n/a

Enrollment Station (HID)***

n/a

n/a

 ***If you do not know your cards credentials, an enrollment station would allow you to swipe the credentials into the system.

NOTE: If you are using a Motorola Proximity Card reader or a Wiegand Keypad Front End with a Secured Series Hub controller, then you must select the Card Format named Magnetic Stripe. In addition, if you are using Motorola Cards (Indala), you will likely need to place a "7" in front of the card number that you enter into the Card Number field.

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